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Why are your best people leaving?
What actions will reduce your staff turnover?
How does your organisation compare to others?
Exit-Info is a specialist in exit interviews. Our over-the-phone exit interviews
and web based reporting tools can provide you with the independence, rigour and
analysis to discover the real answers to these questions and more.
The key benefits of our complete exit interview service are:
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Honest feedback: our independence and strict confidentiality
policy ensure departing employees are comfortable being open and honest
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High quality data: through rigorous question design and the
real-time quality control that only skilled interviewers can achieve
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Credibility for people issues: our web based reporting tools
can provide you with the quantitative analysis critical to championing your
retention efforts
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Cost effectiveness: phone delivered interviews ensure our
service is cost effective without compromising data quality
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Comparison: our approach enables you to benchmark your
organisation against others (as sufficient data for your industry sector is
collected)
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Frequently Asked Questions Here are some of the questions we are frequently asked by
organisations who are considering outsourcing their exit interiews. If you would
like more information please feel free to call or email us. We will be only too
happy to explore how we may be of assistance in helping you reduce your unwanted
staff turnover.
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- Why interview people who have resigned? Isn't it too late?
- How are outsourced interviews superior to in-house exit interviews?
- Why are phone interviews superior to online surveys?
- Won't HR "lose touch" with the business if we outsource our exit interviews?
- Isn't it important that the Interviewer knows our business?
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Why interview people who have resigned? Isn't it too late?
In most cases it's too late to retain the individuals who have already
resigned. However these people are the most accurate source of information on
why people leave your organisation - and how to prevent more staff from leaving.
Satisfaction and engagement surveys of current staff are helpful in a number of
ways but they are only mildly predictive of staff turnover. Rigorously collected
exit interview data is the most accurate source of intelligence on how to keep
people because it tells you why people DO leave, not why they MIGHT leave.
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How are outsourced interviews superior to in-house exit interviews?
- Only an external party can provide the assurance of 'safety' needed to receive honest, complete information. Our data shows that 10-20% of Departers do not feel comfortable providing honest feedback directly to their employer.
- Saves HR a lot of time conducting exit interviews, transcribing data, producing
and often re-producing reports.
- Talented HR people are more motivated by using their time to add value with good
data rather than spending hours collecting it.
- Departers perceive their organisations positively for having invested in a
specialist external exit interview service. This is becoming increasingly
important as organisations look to their alumni as a talent pool.
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Why are phone interviews superior to online surveys?
Our experience has shown that the list of reasons for leaving initially offered
by a Departer is different to the final list of reasons in almost every case. It
takes the intuition and skill of a live interviewer with business experience to tune into the non-verbal
cues of what's said and not said, to create the rapport needed for open
communication about difficult subjects and to ensure the story is consistent from
beginning to end. This can simply not be codified into an online survey. If you
want clear and accurate data then you need to have people talking to people.
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Won't HR " lose touch" with the business if we outsource our exit
interviews?
Feedback from Exit Info's clients indicates that the opposite is true. HR
becomes more "in touch" with their internal client groups because they can see
trends and dig deeper to understand fully what is really driving turnover. In
addition, our Individual Exit Interview Reports provide much more and higher
quality information than is usually collected via internal interviews.
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Isn't it important that the Interviewer knows our business?
As long as the interviewer is an experienced business person (as ours are) who knows what,
when and how to probe in an exit interview, the information gained is of high
quality and relevance. Exit Info's clients have remarked how impressed they are
that the exit interviews reflect so accurately their business context.
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What will our staff think about an external provider conducting
their exit interview?
Feedback from Departers indicates that they perceive the client organisation
very positively for investing in a high quality exit interview service. Click on
the link below to see some of the verbatim comments from previous Departers
about their exit interview experience with us
Click
here for exit interview comments
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